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Delivery cost
Standard Postage on orders within Australia are AUD$10.95 per parcel.
Priority Insured Postage on orders within Australia are AUD$13.50 per parcel.
Express Postage on orders within Australia are AUD$15.10 per parcel.
Standard Letter Shipping with Tracking - Swarovski Pen Refills ONLY are AUD$5.00 per parcel
For orders over AUD$100, Postage is free.
Delivery time
We use Australia Post which is 5-7 business days delivery depending on your location. Express Post is usually 1-2 business day delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.
If you have not received your item/s within 7 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
Tracking your order
Once your order is packed and leaves our store you will receive an email with a tracking number to track your parcel with Australia Post.
If you are not home at the time of delivery, you will be left a card and your parcel will be taken to your local Australia Post for pick up.
International delivery
We frequently post items to New Zealand, USA, Canada, most of Europe, South Africa and most of Asia for other countries please foreverjewellery@live.com for costs and availability.
Returns Policy
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return or exchange. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Please also note we don't allow refunds or exchange on sale items and final sale items.
Returns are to be sent to: Forever Jewellery, Shop 65 Victoria Point Shopping Centre, Cleveland-Redland Bay Road, Victoria Point QLD 4165
Stock Policy
All purchases through our website are subject to product availability. As we are a retail AND online store, items may be physically sold in store and require a physical stocktake and an update of inventory which only occurs during store hours. In the event that an item isn't available at the time of an online purchase we will offer a replacement or refund for that purchase.
We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.
Prices for our products are subject to change, without notice.
Errors and Omissions Policy
Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.
We do not undertake to update, modify or clarify information on our website, except as required by law.
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